“My ideal legal services provider truly stands inside my shoes and works with me as a long-term trusted adviser to help deliver appropriate and cost-effective legal coverage for my stakeholders.”

General counsel, billion-dollar global company

Visionary_2020_nominationsFor those providing external legal services, we are currently canvassing submissions for the coveted In-House Community Visionary Client Services Awards 2020.

Open to applications from the full spectrum of legal services, we are inviting submissions for the following categories:

  • Visionary Client Service Law firm of the Year, Asia
  • Visionary Client Service Law firm of the Year, International
  • Visionary Client Service Law firm of the Year, Middle East
  • Visionary Client Service Law firm of the Year, South Africa
  • Visionary Non-Law Firm Services Provider

In what has been termed in the market as the only legal industry award for “the legal services provider that truly ‘gets it’ in terms of client service”, the In-House Community Visionary Firm Awards are unique in that they are open to applications from the full spectrum of legal services.


What makes a winner?

Criteria for the Visionary Client Service Awards

“Human beings will behave as they are rewarded – whether the reward is money and promotion, a medal…or a pat on the back” – Peter Drucker, Management Consultant and author 

CAM_Visionary

Cyril Amarchand Mangaldas were named Visionary Client Service Law Firm of the Year for Asia in 2019

The past thirty years have not been covered in glory regarding the way that international legal media have sort to benchmark and award external teams.  How much a law firm pays its equity partners is not a viable measure of client service, after all. So, what would prove a better benchmark for law firms to strive for? The importance of client-service lay at the heart of our thinking at the In-House Community when putting together the criteria for the In-House Community – Visionary Client Services Firms of the Year

General Counsel have shared with the In-House Community that the three prevailing challenges they face on a day to day basis are: Managing Costs and evaluating value-added; Talent & career management; and; Positioning the Legal department within the company.  By reverse-engineering these key challenges, we set the challenge for legal service providers of any shape or form and from anywhere on the New Spectrum of Legal services to demonstrate that they can truly stand inside the shoes of their clients and provide them with inspiring service. Therefore, we asked them to quantifiably demonstrate the following: 

•  budget-orientated project management for a client;
•  advice to a client regarding productivity and efficiency; and
•  exceeding client expectations (inclusive of client testimonials)

As the Nobel-prize winning work of Daniel Kahneman attests, finding constructive incentives for individuals does in turn help society to prosper.

Please click here to make your submission for the In-House Community Visionary Firm Awards 2020

The deadline for submissions is Monday, March 2, 2020 (submissions after this date will not be considered).

 

Judging Panel for Visionary Client Service Awards:

Clinton SwanClinton Swan, Business Development, Marketing, Legal Tech Advisor and Start-up Coach

Clinton has been involved with the legal, information-services and technology sectors for the past 20 years, including serving over a decade on Clyde & Co’s regional management teams for the Middle East and Asia Pacific regions. Having intended to spend 2019 focused on a full sabattical break, he has ended up along the way involved with a range of startup (including legaltech) ventures, as well as pursuing a continued interest in client experience and servicing as a strategic differentiator for law and professional services firms.

image002

Jessica Bartlett, Director of Financial Crime Legal – APAC, Barclays

Jessica is the Director of Financial Crime Legal – APAC at Barclays and is based in Hong Kong. She advises compliance and legal teams, business lines and senior management across the APAC region on financial crime issues including economic sanctions, export controls, anti-money laundering, fraud, and anti-corruption.

Jessica relocated from New York to Hong Kong in 2015. Before joining Barclays in 2018, she was an associate with Freshfields Bruckhaus Deringer and Shearman & Sterling. Jessica clerked for the Honorable Sidney H. Stein, District Judge for the Southern District of New York. She holds a Juris Doctor from the University of Illinois, Master of Arts in Philosophy from Brandeis University, and two Bachelors of Arts degrees in Art History and Political Science from Southern Methodist University. Jessica is a member of the Board of Governors for the American Chamber of Commerce Hong Kong.

Paul Smith

Paul Smith, Head of Professional Services, calls9

Paul was formerly Chairman at Eversheds Sutherland, where he led from the front in developing the firm’s international client base winning the mandates for ground breaking deals with DuPont and Tyco. He founded the firm’s successful consulting business and he is now Head of Professional Services at calls9. (See also: People, ideas, machines — in that order)

PeterConnor_750

Peter Connor, Founder & CEO of AlternativelyLegal

Peter Connor helps in-house legal teams innovate and change the way they work to add more value for clients. He does that around the world through his T-shaped In-house LawyerTM and T-shaped Legal TeamTM programs. Peter has lived and worked in Silicon Valley California, Switzerland, England, Hong Kong and Sydney; as European General Counsel and Head of Global Compliance for Citrix Systems and as APAC General Counsel, Head of Legal Shared Services, European General Counsel and Head of European Government Affairs for Sun Microsystems. He also worked for Baker McKenzie in Sydney and Hong Kong. Recently, he lead the development and implementation of KPMG’s New Law business in Australia. Peter is the recipient of the Citrix Design Thinking Hero Award and the Sun Microsystems CEO Leadership Award for his innovative contributions to the business. He is a widely- published author on legal innovation and he regularly speaks at legal conferences around the world.

Nick Ferguson headshot

Nick Ferguson, Managing Editor, Asian-mena Counsel

Nick is the managing editor of Asian-mena Counsel, official publication for the In-House Community. He has been based in Hong Kong since 2000, reporting on law and financial services for FinanceAsia and Euromoney. Since 2015 he has worked as a freelance writer and editor, helping to launch InsuranceAsia News, a trade publication startup covering the Asian insurance industry, and has also written for Nikkei, Thomson Reuters and Tatler, as well as producing thought-leadership and other copy for numerous international financial institutions. In addition to journalism, Nick has also worked in business development for White & Case in Hong Kong.

 

Related Articles by Firm
Foreign Banks Allowed to Operate in Myanmar
After more than 50 years of banning, the Central Bank of Myanmar has issued the first final licenses allowing four foreign banks to operate in Myanmar.
Tanzanian Draft National Energy Policy of 2015
Highlights on the ongoing and upcoming industry developments with focus on the transition of the energy sector since the introduction of the Big Results Now! campaign
Mineral Rights Available in Tanzania
Overview of the mineral rights available in Tanzania, with specific focus on the various categories of mineral rights
The Legal Framework of the Aviation Sector in Tanzania
As attention turns to Tanzania’s trade and energy opportunities, the spotlight has fallen upon the nation’s infrastructure. This update focuses on the capabilities and issues of the Tanzanian aviation sector.
Oil price volatility - Offshore oil storage
Are there any legal concerns with tankers being used for floating storage?
Oil price volatility - risks and opportunities in 2015
While many companies can weather the oil price slide and volatility, some industry players face a real risk of insolvency.
India: Union Budget 2015
A bullet-point overview of changes in Direct Tax, Indirect Tax and Goods and Service Tax in India in light of Finance Minister Arun Jaitley’s first full-year Budget…
Prohibition against transfer of personal data outside Hong Kong
Section 33 of the Personal Data (Privacy) Ordinance (PDPO) prohibits the transfer of personal data to places outside Hong Kong, except in circumstances specified in the PDPO.
Security of payment under FIDIC contracts: more secure, for now
The High Court of Singapore recently handed down an important judgment in relation to the enforceability of Dispute Adjudication Board (DAB) decisions under the FIDIC forms of contract.
Insurance Laws (Amendment) Bill passed as Ordinance in India
The long-awaited Insurance Laws (Amendment) Bill has become a provisional law in India. The Bill amends the Insurance Act (1938), the General Insurance Business (Naturalisation) Act (1972), and the Insurance Regulatory and Development Act (1999).
SICC: now open for business
On Monday 5 January 2015, the Singapore International Commercial Court ("SICC") was officially opened...
Myanmar insurance update
Clyde & Co partner Michael Horn recently visited Myanmar's commercial capital Yangon and reports on the current state of the insurance market...
Launch of the online mining cadastre transactional portal
Plus, a summary of the key mineral rights available in Tanzania; and, a look at the manner in which mineral rights can be transferred.
Restrictions imposed on holders of mineral rights
This briefing looks at some of the restrictions imposed on holders of mineral rights in Tanzania by the Mining Act 2010
Draft local content policy for the oil & gas industry in Tanzania
The first draft of the long-awaited local content policy for the oil & gas industry in Tanzania has now been published by the Ministry of Energy and Minerals ...
Tanzania: Revocation of mining licences
The Tanzanian government recently announced the cancellation of a total of 174 mining licences. This mining update examines the key continuing obligations imposed by the Mining Act upon mining licence holders.
Mining Development Agreements
In this month’s mining briefing we look at Mining Development Agreements (MDAs) and the role that they play in the mining sector in Tanzania.
The Tanzanian railway system: current legal framework
The railway system of mainland Tanzania has a total track length of 3,676 kilometers (km) with two separate networks, run by two separate organisations ...
Related Articles
Nominations open for In-House Community Counsels of the Year Awards 2020
The In-House Community is now canvassing nominations for our fourth Counsels of the Year Awards ...
EY poaches LOD’s John Knox
The Lawyers on Demand co-founder joins as Asia-Pacific legal managed services leader.
Singapore firms merge to create PK Wong & Nair
Boutique dispute resolution and insolvency practice Nair & Co has merged with mid-sized firm PK Wong & Associates.
Related Articles by Jurisdiction
Latest Articles
The Novel Coronavirus – Insurance Considerations
The Novel Coronavirus (Covid-19) is likely to represent a significant exposure for the insurance market ..
Community-based power projects in Thailand
A feed-in tariff scheme for power generated by community-based projects has been approved.
Regulation on integrated mortgage services through electronic systems
The service aims to improve disclosure, punctuality, simplicity and affordability.