October 3, 2022
In-House Community Magazine sits down with Ban Jiun Ean, and talks to him about coming back to Maxwell Chambers as its Chief Executive, ADR, and the future of the dispute resolution centre in Singapore. You have recently taken up the mantle of Chief Executive of Maxwell Chambers, but this isn’t your first turn at the helm – you previously served as CE from 2010 to 2015. What have you been busy with while away? I’ve been on a fairly eclectic journey, spending time developing and running a theatre and arts centre, launching a World War 2-themed board game and several educational card games (one of which is still being used in schools till this day), and writing three young adult fiction novels. I also ran the Singapore Mediation Centre for three years prior to returning to Maxwell, working to build the mediation scene in Singapore. Leaving Maxwell Chambers in 2015, after having steered the organisation from inception to a good measure of success, what were your biggest takeaways and lesson learned? One of my biggest lessons learnt was that there is a huge gap between a good idea on paper and a good idea properly executed. There are literally thousands of brilliant ideas sloshing around all over the world, but few of them have been translated into actual products or services that can benefit customers. So I’ve learnt to manage the idea generation phase better and to lean heavily into building teams that are good at execution. Returning in 2022, what is your vision for the future direction of Maxwell Chambers under your present leadership? The priority at the...